What does the Amazon Business Professional Services team do?

Amazon Business Professional Services provides hands-on support to enterprise customers, analyzing your procurement landscape and requirements to create customized solutions that achieve your purchasing goals.

Does professional services include training for my buyers?

Our team provides best practice and change management training(s) for customers that best fit the size of your organization and procurement goals.

Do you support my existing P2P or eProcurement system?

Amazon Business currently integrates with over 300 P2P/eProcurement systems. If your system is not one of these 300+, our External Systems Integrations team can work with you and your system to determine integration requirements.

Does professional services include training for my buyers?

Our team provides best practice and change management training(s) for customers that best fit the size of your organization and procurement goals.

I’m already a customer but want to optimize my account, can you help?

Contact your Amazon Business account executive to discuss your path to success and how to best leverage Professional Services to optimize your account.

What happens after my engagement is completed?

Your Professional Services customer success manager will connect you with a dedicated account executive for ongoing account support.

Does professional services help with setting up my organization’s account?

During your engagement, your customer success manager will support with feature set up and account configuration. We also offer a number of self-service feature set-up guides in addition to training videos for administrators and buyers.

Do all customers qualify for professional services support?

Contact your Amazon Business Account Executive to learn about support options based on your organization's size and needs.

Professional services

Accelerate your procurement goals through tailored solutions with hands-on support.

Contact sales

Overview
Offerings
Resources
Next steps
FAQs

Overview
Offerings
Resources
Next steps
FAQs

Expert help for smarter purchasing.

Our Professional Services team helps qualified customers that are new to Amazon Business or expanding their current usage. We equip enterprise organizations to leverage data insights, scale purchasing, and create intuitive buying experiences.

Our procurement experts work directly with your team to implement smart business buying features and change management. We collaborate from the start of your journey and partner with third-party integrators to support your goals.

Tailored solutions

Expertly assess requirements and propose strategic solutions for long-term success.

Tailored solutions

Solution Consulting

Our experts assess your procurement needs and identify improvement opportunities that align to your goals. Outlining the scope and recommendations early enables our team to set up your buying journey for success.
Smart configuration

Integrate Amazon Business into purchasing strategies through optimized launches.

Smart configuration

Seamless implementation

Experienced project managers oversee the entire process, meeting timelines and engaging with all levels of your organization. We integrate our smart buying features into your existing strategies, tools, and processes.
Drive adoption

Streamline adoption across your organization with custom groups, orders, policies and reports.

Drive adoption

Custom account settings

Set up your account to fit your unique needs, by tailoring group structures, defining payment methods, and establishing address types. We also implement efficient approval workflows and purchasing policies to control spend and drive compliance.

Offerings

On-demand training

Empower your team with Amazon Business training videos and step-by-step guides. Build a data-driven procurement program for administrators and buyers.

Learn more

Discovery

Align on scope and requirements, assess existing systems.

Kickoff

Define project milestones, training strategies, and success metrics for your organization

Plan, build, test

Configure and test system integrations and build change management materials.

Launch

Inform teams of your new Amazon Business account and keep them apprised of updates and user trainings.

Evaluate and stabilize

Monitor progress towards your organization’s procurement goals, from responsible purchasing to compliance.

Transition

Transfer to your dedicated account executive for ongoing support and account needs.

“Our experts embed themselves into customers' accounts, acting as an extension of their team to help achieve their goals.”

Alex Baraban, Head of ProServe North America, Amazon Business

Amazon Business

Video

Step-by-step video tutorials

Learn how to set up and optimize key products and features for your account with our easy-to-follow videos.

Learn more

Blog

Maximize your time

Learn best practices for engaging key stakeholders, while gathering data to ensure organizational buy-in.

Read article

Blog

New to Amazon Business?

Our Professional Services team shares their tips to give new customers an optimal onboarding experience.

Learn how we can support your goals

Contact sales

FAQs

Amazon Business Professional Services provides hands-on support to enterprise customers, analyzing your procurement landscape and requirements to create customized solutions that achieve your purchasing goals.
Our team provides best practice and change management training(s) for customers that best fit the size of your organization and procurement goals.
Amazon Business currently integrates with over 150 P2P/eProcurement systems. If your system is not one of these 150+, our External Systems Integrations team can work with you and your system to determine integration requirements.
Our team provides best practice and change management training(s) for customers that best fit the size of your organization and procurement goals.
Contact your Amazon Business account executive to discuss your path to success and how to best leverage Professional Services to optimize your account.
Your Professional Services customer success manager will connect you with a dedicated account executive for ongoing account support.
During your engagement, your customer success manager will support with feature set up and account configuration. We also offer a number of self-service feature set-up guides in addition to training videos for administrators and buyers.
Contact your Amazon Business Account Executive to learn about support options based on your organization's size and needs.